其它事项_上海玉鑫物流有限公司

　　我司在办理贵司货物的出运手续时，一旦发现货物出现任何问题，我司会首先采取积极有效的补救措施，并立即通过Email和电话通报到贵司业务责任人；同时我司会对问题货物进行全面清晰详细地拍照，然后迅速通过Email和传真发送到贵司业务责任人，以便贵司根据问题货物的情况来决定如何处理。在得到贵司业务责任人的处理意见后，我司马上依照实施。绝对不擅自把带有问题的货物派送到贵司指定的收货人。

　　从贵司仓库提货开始，直至把货物派送到贵司指定的收货人且办理完签收为止，我司会对货物的全程储运状态随时进行跟踪，并主动定期向贵司业务责任人通报货物最新状态的信息。

　　为了保证能够与贵司顺畅地沟通，当Email系统出现故障时，我司会积极主动地通过电话、传真、手机等方式迅速与贵司开展业务，不会因其而导致业务延迟。

质量事故的定义与处理

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　　由于我司的工作失误而未达到上述贵司的业务基本要求与考核标准，将视为我司的服务质量事故。

　　当我司发生服务质量事故时，我司会立即采取一切积极有效的办法，以最大化地弥补给贵司带来的各种损失与不良后果。

　　我司会对其服务质量事故通过Email和传真通报到贵司业务责任人有关详细的事故报告，该报告内容包括事故经过、补救措施、原因分析、改进方案、预防计划等内容。

月度业务周期与提交费用帐单

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　　正常的月度业务周期是自每月的月初至月底。

　　我司会在业务周期后的5个工作日内把费用帐单通过Email和电话报送到贵司业务责任人，费用帐单的内容保证清晰、完整，正确，以便贵司履行合同约定的付款时间。

　　我司会在业务周期后的5个工作日内将《月度业绩报告》通过Email和电话通报到贵司业务责任人。

　　我司会在业务周期后的10个工作日内将全部已经由贵司指定收货人签收的托运单、“送货清单”、“装箱单”等单据正本交送到贵司业务责任人。我司会按照费用帐单的先后顺序对签收单进行对应地码放，绝不出现混乱与缺失等问题。

　　我司会将其服务质量事故记录在贵司要求的《月度业绩报告》中，与费用帐单一起按照贵司要求的时间报送到贵司业务责任人，作为我司向贵司申请结算费用的必要单据之一。

　　在与结算时，出具可抵扣的“全国联运发票”或“公路内河发票”

　　当贵司有重要且紧急的货物待运，我司在最大化地配合贵司且满足贵司的要求

Other matters

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When we go through the shipping procedures of your goods, once we find any problems in the goods, we will first take positive and effective remedial measures, and immediately notify the person in charge of your business by email and telephone; At the same time, our company will take a comprehensive, clear and detailed picture of the problem goods, and then quickly send it to the business person in charge of your company by email and fax, so that your company can decide how to deal with the problem goods according to the situation of the problem goods. After receiving the treatment opinions from the person in charge of your business, we will implement them. Never deliver the goods with problems to the consignee designated by your company without authorization.
From the beginning of picking up the goods in your warehouse, until the goods are delivered to the consignee designated by your company and signed in, our company will track the whole storage and transportation status of the goods at any time, and take the initiative to inform the business person in charge of your company of the latest status of the goods on a regular basis.
In order to ensure smooth communication with your company, when the email system fails, our company will actively carry out business with your company quickly through telephone, fax, mobile phone and other means, without business delay.

Definition and treatment of quality accident

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If our company fails to meet the above-mentioned basic business requirements and assessment standards due to our work mistakes, it will be regarded as our service quality accident.
When there is a service quality accident in our company, we will immediately take all positive and effective measures to make up for all kinds of losses and adverse consequences to your company.
Our company will report the service quality accident to the responsible person of your company through email and fax. The report includes the accident process, remedial measures, cause analysis, improvement plan, prevention plan, etc.

Monthly business cycle and billing

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The normal monthly business cycle is from the beginning to the end of each month.
Our company will submit the expense bill to the business responsible person of your company by email and telephone within 5 working days after the business cycle. The contents of the expense bill shall be clear, complete and correct, so that your company can fulfill the payment time agreed in the contract.
Our company will report the monthly performance report to the person in charge of your company by email and telephone within 5 working days after the business cycle.
Within 10 working days after the business cycle, our company will deliver all the original documents, such as consignment note, delivery list, packing list, etc., which have been signed and received by the designated consignee of your company to the person in charge of your company's business. Our company will stack the receipt in accordance with the order of the expense bill, so as to avoid confusion and lack.
Our company will record the service quality accident in the monthly performance report required by your company, and submit it to the business person in charge of your company together with the expense bill at the time required by your company, as one of the necessary documents for our company to apply to your company for settlement of expenses.
At the time of settlement, the deductible "national combined transport invoice" or "highway inland river invoice" shall be issued
When you have important and urgent goods to be shipped, we will cooperate with you to the maximum extent and meet your requirements